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Home page - Contact Support - Cashless Payment FAQs

Cashless Payment FAQs

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Question ilustration

Payments

What types of cashless payments are accepted by Nayax devices?

Nayax accepts swipe, EMV, contactless credit and debit cards, prepaid cards, mobile wallet payments like Apple Pay and Samsung Pay, and QR codes. Nayax works with a wide array of payment providers to ensure the dominant payment method in your area is available for your consumers.

Swish
Mobile pay
Twint
Monyx Wallet
Blue Code
Apple pay
Samsung pay

What does the processing fee cover?

Nayax’s processing fee is all-inclusive. It covers bank interactions, terminal fees, interchange fees, acquirer processing fees, merchant account fees, and chargebacks. 

Can I change the bank account where I receive my payments?

Yes, please email finance@nayax.com so we can walk you through the process. 

I already have a payment system. Can I migrate my system to Nayax?

Yes, Nayax’s solutions are easy to integrate with and offer a retrofittable, plug and play installation. 

Does Nayax work in my country?

Nayax has a global presence with distributors located all over the world. If you would like to contact one of our offices or representatives, please look at our global presence page.

Question ilustration

Card Readers

Which types of cashless payments do Nayax devices accept?

All Nayax devices accept credit and debit cards, including swipe, contact, and contactless cards. Mobile wallets, NFC, and QR codes are also supported depending on the device you choose. 

How do I know if my machine is compatible?

Nayax’s cashless payment solutions are compatible with almost all automated machines. We also work with pulse and PC based machines, including private small machine manufacturers. 

Do you support prepaid solutions for closed-loop systems?

Yes, Nayax’s card readers support prepaid cards for both closed and open environments. You can even manage and monitor prepaid cards via our Management Suite.

Does Nayax accept QR codes?

Yes, Nayax devices accept payments from QR codes via social wallets such as Bluecode, Alipay, and WeChat Pay.

Safety and Security

How does Nayax ensure that all cashless transactions are safe and secure?

Our cashless payment solutions meet the highest industry standards to ensure the safety of all parties. Our certifications include EMVCo (level 1 and 2), CE, FCC, RoHS, Mastercard PayPass, Visa payWave, and PCI DSS.

How secure is Nayax’s system?

Nayax is PCI DSS 3.2 certified and adheres to GDPR standards, ensuring the system’s security meets the industry’s highest standards. Additionally, to guarantee that your data is always available, Nayax has system redundancy at three global sites, with data replication to ensure continuous safe operation. 

How does Nayax prevent fraudulent purchases?

Nayax’s cashless payment solution includes anti-fraud thresholds that you can set to ensure maximum transaction safety.

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Nayax

Nayax is a global commerce enablement and payment platform designed to help merchants scale their business. Our mission is to improve our customers’ revenue potential and operational efficiency.

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