The vending industry is constantly transforming. With 44% of the world’s 14.8 million vending machines now connected*, innovation is now the catalyst for growth. According to the ‘Connected Vending Report’ by Berg Insight, it’s predicted that by 2028 a total of 11.8 million units will be connected*. What else can we expect to see in vending trends during 2025 and beyond?
1. AI in Vending Management Systems
The shift to AI in vending management systems is revolutionizing operations. By leveraging AI in 2025, operators can enhance efficiency and use predictive analytics to optimize inventory based on performance metrics: AI will suggest which products to stock according to demand and customer purchase history.
2. Data-Based Insights & Decision Making
Access to real-time data is a significant expectation for operators to have in 2025. The development of advanced management systems and insight analysis will allow operators to uplevel, future-proof their businesses, and maximize revenue. In particular, Nayax will continue to provide ongoing support for robust telemetry and payment infrastructure. Offline payment capabilities will also continue their accent, in line with global trends.
3. Loyalty & Customer Engagement
Customer loyalty is a benchmark for growth in 2025 and is already at the forefront of the Nayax arsenal of solutions. Understanding consumer behavior and preferences will allow operators to foster loyalty, increase incentivization, repeat business, and create customer trust.
4. Micro markets
Micro markets are morphing into macro markets in 2025! In the U.S. alone, micro markets grew from 13,000 to 43,000 between 2015 to 2023*. This essential extension for vending operators provides higher sales volume, caters to diverse consumer needs, and enhances overall customer satisfaction. Happy customers = repeat customers = loyal customers = continued business growth for you.
5. Mobile payments
Mobile payments are fast becoming the norm, providing fast, secure, and convenient ways to make vending purchases. Consumers are demanding this capability, and it’s crucial for vending operators to offer it – the global mobile payment market is expected to grow internationally across all markets.
Nayax is the leader in 360° end-to-end solutions for payments and loyalty. Its innovative platform empowers vending businesses of any size to deliver exceptional customer experiences with unmatched flexibility and operational efficiency. Nayax is simple to choose, simple to use, and simple to grow with.
Discover more by reaching out for a free consultation.
