Support

Description

IN THIS POSITION YOU WILL BE TASKED TO:

• Manage integrations with business partners from start to finish, providing technical integration guidance, support, and certification of the integrations
• Become a focal point for technical issues and requests related to the implementation of Nayax API’s
• Responsible for after-sales technical support of POS products and solving technical problems encountered by customers
• Set POS devices in batches according to customers’ needs before delivery. Inspect and repair RMA devices
• Guide OEM customers to integrate POS SDK/API solution and conduct certification after integrating
• Understand the customers’ needs and technical and operational constraints, and work with all stakeholders to ensure appropriate delivery.

Requirements

WE ARE LOOKING FOR SOMEONE WITH:

• 3 years of technical T1/T2 support/Integration support or QA, preferably in a related customer facing role
• A bachelor’s degree in computer, electronics, communication, automation
• Basic understanding of computer hardware and architecture (such as X86, ARM, etc.)
• Familiar with Windows, Linux, Android operating system, have a certain understanding of any programming language, such as C, C++, Java, C#, etc.
• Experience in SDK/API integration
• Experience working with ServiceNow, Salesforce, NetSuite or and BI tools.
• Experience in payment industry is a plus.
• Have a good sense of customer service, good communication and coordination skills.
• Native Chinese speaker, fluent in English in both written and verbal.

Learn more about Nayax

WHO WE ARE:

Nayax is an internationally active FinTech company specializing in cashless payments at self-service machines (www.nayax.com).

With 11 local Nayax branches and 1.2 million active payment terminals, Nayax serves customers worldwide and processed around 609 million transactions in the last quarter. Local partners provide service and support in over 120 countries. We are a constantly growing company and are therefore looking for active support to meet the increasing demands of our customers.

Nayax is a global commerce enablement and payment platform designed to help merchants scale their business. Our mission is to improve our customers’ revenue potential and operational efficiency.