Nayax Troubleshooting Center

Q: Screen displays "Cash Only"

Learn how to solve 'Cash Only' on your Nayax device!

Q: Screen Displays the "Nayax" Logo

Learn how to solve your device screen stuck with the "Nayax" logo!

Q: Screen Displays 'M01'/'M02'/'M03'

Learn how to solve 'M01'/'M02'/'M03' on your Nayax device!

Q: Screen Displays 'SIM Initialization FLR'

Learn how to solve 'SIM Initialization FLR' on your Nayax device!

Q: Screen Displays 'Modem Initialization FLR' or 'MRST' with a countdown (Cash only countdown)

Learn how to solve 'Modem Initialization FLR' or 'MRST' with a countdown (Cash only countdown) on your Nayax device

Q: AMIT/VPOS | Screen Displays "Modem Init FLR/Modem AT FLR/RSSI 99"

Ensure that the SIM card is correctly inserted into the back of the device. Remove the SIM card and re-insert it. If possible, take a known working SIM card and see if this fixes the issue. Make sure it is like for like SIM, meaning: replace a Verizon SIM for Verizon (Verizon SIM card begins with 89148) and Non-Verizon SIM for Non-Verizon. Ensure that the antenna is correctly connected to the antenna port. Try to relocate the antenna to a high location outside the vending machine case - for example, on the top of the machine If possible, take known working antenna and see if this fixes the issue Reboot the device - Hold the menu & enter buttons until the screen powers off

Q: AMIT/VPOS | Screen Displays "Net Reg FLR/MRST Countdown"

A communication error, resulting in one of the following messages on your AMIT/VPOS device: Net Reg FLR MRST Countdown In case the screen displays the latter message, it will also display a 5-min countdown and then will try to connect to the cell provider again.

Welcome to the Nayax Troubleshooting Center

Thank you for contacting our support team. We’re here to help you solve your technical difficulties. Please refer to the how-to guides below to see if they can help you solve your problem: