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Does Nayax facilitate refunds? How do instant refunds work?

Yes, Nayax facilitates automated, remote refunds for operators via our Management Suite for transactions made via Monyx Wallet. When a consumer makes a purchase via the app and doesn't receive the product or service, they will fill out a form and the operator will be notified. The operator can then refund the consumer via the Nayax Management Suite. The refund will be received in the form of a prepaid voucher that the consumer can use at the specific operator's machines. 
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Why is there an additional charge on my credit card statement?

If the charge you are seeing is larger than the product's quoted price, the operator might have added an extra service charge for credit card purchases. A sticker should have been placed on the machine in order to make consumers aware of this fee. 
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Why is there a Nayax charge on my credit card bill?

Nayax is a payment provider for vending and other unattended machines, which means that we clear cashless payment transactions on behalf of our operators. Any purchase made at a machine with a Nayax cashless payment device may appear on your credit card statement as a Nayax charge. 
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