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How do I transfer ownership of my Nayax card reader to another operator?

Only VPOS Touch or Onyx devices can be transferred to another operator. To transfer a Nayax device, first make sure any past due balances are paid off with the Nayax finance team. The seller can then begin the transfer process by emailing their sales or onboarding representative and include their name, Nayax Core operator ID, device serial number(s) they are transferring and also provide the name and email address of the buyer (as well as their Nayax Core operator ID if they are an existing Nayax customer). The buyer of the transferred devices will pay a $30 transfer fee per device, and there is no warranty on devices when transferred to another owner. For customers in the USA and Canada only: Contact the Nayax finance team here or 410-666-3800. If your balance is paid in full, you can start the transfer process by emailing your information to:

I think this charge was a mistake and I need a refund.

If you’ve read the above and think you need a refund or have an outstanding question about your charge, please fill out the form here. 

How does Nayax prevent fraudulent purchases?

Nayax’s cashless payment solution includes anti-fraud thresholds that you can set to ensure maximum transaction safety.

How secure is Nayax’s system?

Nayax is PCI DSS 3.2 certified and adheres to GDPR standards, ensuring the system’s security meets the industry’s highest standards. Additionally, to guarantee that your data is always available, Nayax has system redundancy at three global sites, with data replication to ensure continuous safe operation.
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