Management Suite FAQs

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What different features can I track with Nayax’s Management Suite?

Nayax’s Management Suite allows operators to view their operations in real time. Oversee transactions, monitor the keep alive sign, cash levels, last vend, temperature, and inventory levels. You can even set up alerts to inform you of adverse machine events when you’re away from your computer. Additionally, you can use the system to manage prepaid solutions, pre-kitting, and receive customized sales reports. We also support various loyalty programs and consumer engagement campaigns that can be managed from our Management Suite.

How customizable is the alert system?

Featuring adjustable thresholds, the alert system is designed to fit your operation’s every need. With alerts including power up/down, temperature changes, low inventory status, and product jams, Nayax’s alert system ensures you won’t miss out on an adverse event.

Can I track my machines while I’m away from my computer? How can I track my inventory on the road?

Yes, Nayax’s Management Suite includes a mobile management app, better known as MoMa. MoMa allows you to monitor machine activity wherever you are and assists your drivers with inventory restocking to increase their efficiency.

What languages does the system support? In which languages can I receive support from Nayax?

Our Management Suite supports over 20 languages. We offer local language support through our network of worldwide offices and local distributors.

Can I customize the sales reports?

Yes, you can design your own reports, choosing the fields and filters that are most important to you. Edit and change your chosen fields as often as you’d like.

We already use a back office system. Can we integrate our system with Nayax’s Management Suite?

Yes, Nayax supports VDI integration with third party back office systems.

What tracking features are available for pulse machines?

Nayax allows you to track your cashless sales and send alerts if your machines experience any adverse events. You can also track cash payments, set up a hierarchy of machines based on operational needs, and manage and monitor machine and device attributes remotely.

Can Nayax monitor my machine’s temperature?

Yes, Nayax works with temperature probes to track any changes in machine temperature. Depending on the thresholds you set, we will send you an alert as soon as a significant change is observed.

There’s a feature I need that Nayax doesn’t offer. Can you help?

Nayax is a development driven company. We are constantly developing new tools and features and listen to our customers’ needs to develop the features you want.

Nayax Core - FAQs About New Features and Improvements

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Why did you change the management suite name from NayaxVend/DCS to Nayax Core?

Nayax’s management platform is undergoing both functional and visual changes. As we continue to innovate and improve our products, we are moving toward a new, better organized, and easier to understand naming strategy.

What functional changes will be made in Nayax Core?

Nayax Core will include two main changes:

A new user interface (UI) with a new look and feel. Though this is a new look and feel for Nayax Core, it may be familiar to you as it is very similar to the MoMa 2.0 app.
New features and capabilities. These changes will be implemented gradually, and you will be alerted and sent Release Notes any time a new feature or capability is added.

Any change is currently reversible when you click on the button at the top right of your screen.

Can I still use the "old"/previous screens?

Of course! We encourage you to explore Nayax Core and see how the new functionality helps you reach your full potential. However, we understand that change takes time. Therefore, you can click on the icon at the top right of your screen at any time, and your screen will revert back to the previous interface in a matter of seconds.

I can't find the feature I'm looking for on the new screens; what should I do?

Nayax’s Management platform is transforming into a new, more customer-centric platform, that will allow your business to reach its full potential – faster than before. To do so, we’ve made some changes to some of the screens, rearranged some of our features, and created screens with completely new experiences for you. These changes are meant to make the platform more intuitive and easier for you to use.

If you’re having trouble finding what you’re looking for, visit our Youtube library to learn more about how to navigate Nayax Core and use its new features.

When I click on a button – nothing happens!

We are working hard to make sure that Nayax Core is running as smoothly as possible. If you encounter a bug, please open a ticket here and send us the following information so that we can fix it as quickly as possible:

Name of the page / direct URL
The action you were looking for/trying to take
What happens when you click on the icon/try to perform the action?

We will investigate this issue as soon as possible and notify you once it is fixed.

Why is this page not fully operational? It looks like there are missing tabs.

We are working on adding all of the familiar functionalities to Nayax Core’s new screens. We want to ensure that in addition to giving you great visuals, we are also improving the screens’ functionality, giving you the best and most efficient way to reach your business KPIs. Stay tuned for the upcoming Release Notes to check when the new screens will be added and what new features will be added to them. While we work on perfecting our new features and screens, you can always switch back to the previous screens by clicking on the icon at the top right of your screen.

When will the transformation process be completed?

Our developers are working hard to ensure that you have a complete management platform that serves your business in the best way possible. We are doing a lot of research so that we can improve your user experience and help you reach your business KPIs faster. This process takes time, and in every Release Note we will share the new feature(s) and screen(s) we’ve developed for you, so stay tuned!