Charges and Refunds FAQs

For Operators:

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Does Nayax facilitate refunds? How do instant refunds work?

Yes, Nayax facilitates automated, remote refunds for operators via our Management Suite for transactions made via Monyx Wallet. When a consumer makes a purchase via the app and doesn’t receive the product or service, they will fill out a form and the operator will be notified. The operator can then refund the consumer via the Nayax Management Suite. The refund will be received in the form of a prepaid voucher that the consumer can use at the specific operator’s machines.

Does Nayax handle chargebacks?

Nayax handles chargebacks for its operators, saving them the hassle of contacting the issuer.

For Consumers:

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Why is there a Nayax charge on my credit card bill?

Nayax is a payment provider for vending and other unattended machines, which means we clear cashless payment transactions on behalf of our operators. Any purchase made at a machine with a Nayax cashless payment device will appear on your credit card statement as a Nayax charge.

Why is there an additional charge on my credit card statement?

If the charge you are seeing is more than the quoted price of the product on the machine, the operator might have added an extra service charge for credit card purchases. Any extra service charge should be advertised on the machine, typically on a sticker placed on the machine.

I think this charge was a mistake.

If you’ve read the above and think you need a refund or have an outstanding question about your charge, please contact the operator directly. The operator’s contact information should be found on the machine at which you made your purchase.