Charges and Refunds FAQs

Nayax is a payment provider for vending and other unattended machines, which means we clear cashless payment transactions on behalf of our operators. Any purchase made at a machine with a Nayax cashless payment device will appear on your credit card statement as a Nayax charge.

If the charge you are seeing is more than the quoted price of the product on the machine, the operator might have added an extra service charge for credit card purchases. Any extra service charge should be advertised on the machine, typically on a sticker placed on the machine. 

Yes, Nayax provides refunds and can be facilitated remotely via our Management Suite. With Nayax, operations can issue automated, remote refunds sent to consumers via Nayax’s mobile app, Monyx Wallet. 

Nayax handles chargebacks for its operators, saving you the hassle of contacting the issuer.