Support

Description

Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments.

Nayax Japan is looking for a Technical Support Representative to be based in Tokyo to provide customer support and technical assistance via ServiceNow, including log collection, issue escalation, and request updates. Perform device testing, remote maintenance, and version updates while coordinating shipments and verifying Nayax Core setups. You will manage PSP and merchant backlogs, ensuring smooth operations and timely resolution of customer needs.

Your Key Responsibilities Will Include:

• Respond to customer inquiries and provide updates via ServiceNow.
• Collect system logs and ensure the correct timeframe is captured using Internal systems.
• Escalate issues to the appropriate Tier 1/2 support group when necessary.
• Conduct further analysis based on findings supplied by the Tier 1 support process.
• Perform pre-shipment testing for demo devices intended for prospective customers and coordinate with the internal delivery team for shipment.
• Handle updates to both new and existing customer requests, such as adding payment methods or deactivating devices, in accordance with internal workflows.
• Manage backlogs related to PSP and merchants 
• Escalate issues to the headquarters via email or ServiceNow as needed.
• Execute version updates and perform remote maintenance procedures.
• Verify the Nayax Core setup, including device configuration and TID assignment for newly deployed machines.

Requirements

What Makes You a Great Fit:

• 3+ years in B2B customer support (Tier 1+), technical sales support, or account management
• Skilled in troubleshooting, root‑cause analysis, and cross‑team coordination
• Experience with SLAs, issue tracking, and escalation workflows
• Business‑level English (reading, writing, and ideally speaking), with ability to interpret technical documentation and communicate with global teams
• Background in payments, IT, or fintech
• Familiarity with device setup, APIs, backend systems, or payment flows
• Strong multitasking, accuracy, and efficiency
• Self‑driven learner with interest in new technologies

Why Join Nayax

• Take ownership of your work and make a real impact on our customers — you’ll be the key technical point of contact for Nayax Japan’s customers, directly ensuring their satisfaction and the smooth operation of their payment systems.
• Join a fast-growing global fintech company that values innovation, teamwork, and exceeding customer expectations — with 1,200+ employees across 12 offices and operations in 120+ countries, you’ll be part of a company reshaping the future of cashless payments.
• Work at the heart of Japan’s fintech scene — be based in Tokyo and play a pivotal role in Nayax’s growth in the Japanese market, bridging local customer needs with global headquarters.
• Grow your technical expertise in payments — gain hands-on experience with device configuration, payment flows, backend systems, and escalation workflows in a fast-evolving industry.
• Be part of a supportive, people-first culture — at Nayax, we invest in our people, celebrate collaboration, and make sure you have the tools and knowledge to succeed from day one.

Learn More about Nayax

Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.

We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.

With more than 1,200 employees across 12 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.

At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We’re proud to support businesses in reaching new heights and we’re always looking for innovative, passionate individuals to join us.