Support

Description

Nayax is looking for a strong Technical Support Member to join the Technical support team, to be a key point of contact for Nayax’s customers across Australia.

This is a great opportunity to work closely with the Team Lead & Technical Director in fast paced environment, solving critical technical issues and providing exceptional customer service in accordance with our SLA’s.

If you are analytical, like solving problems, and are also a great communicator, this role is for you.

IN THIS POSITION YOU WILL:

• Provide daily support to customers with technical issues over the phone and email and to be able to quickly resolve problems and ensure customer satisfaction.
• Manage technical support tickets from start to finish, including escalating issues to the Tier 2 Support team for further investigation and resolution.
• Understanding and documenting the customer’s requirements, managing expectations, and providing excellent customer service.
• Engage with a variety of teams across the business.
• Maintain and constantly improve an internal knowledge base and workflows.
• Occasional Weekend shifts
• Ad hoc tasks.

Requirements

WE ARE LOOKING FOR SOMEONE WITH:

• Preferably 1-2 years of technical support experience with a global company.
• Ability to learn new technologies quickly & independently People person who enjoys.
• Fluent in English with excellent verbal and written communication skills.
• People who enjoy customer interaction and getting customers excited about Nayax solutions/products.
• Availability to work full-time and the occasional weekends shifts.

ADVANTAGES:

• Experience in payments or the financial industry.
• Knowledge of Customer Relationship Management Salesforce & ServiceNow.
• Training and knowledge base management experience.

Who we are

Nayax is a leading global end-to-end retail technology platform for unattended & attended commerce. Our mission is to simplify commerce and payments for retailers while driving growth, optimizing operations, and enhancing consumer engagement.

With a strong global presence over the past 17 years, our core products and innovative solutions provide ample professional development opportunities and a strong sense of community within our organization.

Nayax is constantly growing and we are always on the lookout for enthusiastic, innovative, and eager individuals to join us in our growth!