Sales & Business Development

Description

Nayax is now looking for experienced Key Account Managers (m/f/d) to strengthen its team, full-time.  One (1) to be based in Shenzhen and another one (1) Changsha.

Nayax is looking for a key account manager. With a focus on delivering exceptional customer experiences, this position requires a seasoned professional with a proven track record of success in managing customer relationships and growing account base by partnering with other team members at China office and around the global.

IN THIS POSITION YOU WILL BE TASKED TO:

Customer Relationship Management:

• Develop and maintain strong relationships with key clients, understanding their business needs and ensuring their satisfaction with our devices and solutions.

• Act as the primary point of contact for clients, providing timely and effective communication and support.

Sales and Account Growth:

• Build strong relationship with our key clients at various levels.

• Identify new business opportunities and strategies to expand our customer base within the smart device market.

• Collaborate with the local and global sales team to close deals and achieve or exceed sales targets.

Product Knowledge and Training:

• Stay up-to-date with the latest devices and solutions.

• Provide training and collaborate with various departments at our client site to ensure smooth and satisfactory operation and service cycles.

Customer Service Excellence:

• Ensure that customer service standards are met and exceeded, addressing any issues or complaints promptly and professionally.

• Develop and implement customer service improvement plans based on feedback and market research.

Cross-Functional Collaboration:

• Work closely with sales and technical support teams to ensure that customer needs are met.

• Collaborate closely with client’s overseas offices and achievement strong partnership with clients globally.

Requirements

WE ARE LOOKING FOR SOMEONE WITH:

· Minimum 8 to 10 years of experience in key account management, technical sales, client manager or a similar role

· Strong industry knowledge and rich experiences in payment, unattended device manufacturing and selling including vending machines and EV chargers.

· A proactive approach to problem-solving and a customer-centric mindset, and proven track record of achieving account management targets and growing customer accounts.

· Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels.

· Fluent in English, both written and spoken, as this role requires frequent communication with international clients and colleagues.

· Strong analytical skills with the ability to interpret market data and customer feedback.

·  Bachelor’s degree in Business, Marketing, or Information Technology Management.

Who we are

 WHO WE ARE:

Nayax is an internationally active FinTech company specializing in cashless payments at self-service machines (www.nayax.com).

With 11 local Nayax branches and 1.2 million active payment terminals, Nayax serves customers worldwide and processed around 609 million transactions in the last quarter. Local partners provide service and support in over 120 countries. We are a constantly growing company and are therefore looking for active support to meet the increasing demands of our customers. 

Nayax is a global commerce enablement and payment platform designed to help merchants scale their business. Our mission is to improve our customers’ revenue potential and operational efficiency.

Join our growing team and make an impact! Nayax is constantly growing and we are always on the lookout for enthusiastic, innovative and eager individuals to join us in our growth!

WHAT WE OFFER:

· We offer you a full-time, permanent employment contract in a flat hierarchy within a small, motivated team

· Competitive salary package,  commensurate with your experience

· Team spirit is very important to us, sales success is based on interaction with tech support, accounting and product management

· Our industry offers you enormous growth potential

YOU WILL HAVE THE OPPORTUNITY TO:

· Be a part of a global group, interacting with various team members around the world

· Be a part of a growing company, a fast-paced energetic, and innovative work environment

· Join a great team, emphasizing a culture of cooperation, growth, and innovation

· Work in a multinational environment for a global market group of companies