Sales & Business Development

Description

Nayax is looking for a Customer Success Manager who will drive retention and growth among our most valuable OEM partners by understanding their business needs and helping them succeed. As a Customer Success Manager, you will be responsible for assisting and consulting Nayax’s partners about our new or existing products and will make sure that all our customer’s needs are being addressed.

We are looking for candidates with experience working in global corporate companies, who can build a solid relationship with a genuine passion for the success of their customers, as well as a proactive problem solver with impressive communication and presentation skills.

The Customer Success Manager at Nayax will be part of the Nayax China team with a dotted-line reporting relationship to the Customer Success Director at Nayax Headquarters.

IN THIS POSITION YOU WILL:

• Build a solid and genuine relationship with Nayax’s OEM partners in China
• Ensure customers receive the best value from the product or customer support team to increase sales volume to existing customers
• Serve as the trusted focal point of contact for Nayax large customers
• Increase the retention and growth of Nayax’s most valuable customers
• Work with the customer to map goals and requirements and assist in building the customer’s strategy
• Plan initiated interactions with the customer and be responsible for providing a suitable technological solution to improve our customer existing systems and handling continued sales and contract renewals
• Ensure that our customers are familiar with Nayax future products and services
• Collaborate with the Sales, R&D, Product Manager, Operations and Technical support teams for making sure our customers request is taken care of
• Occasional travel for customer events, training, and/or meetings may be required

Requirements

WE ARE LOOKING FOR SOMEONE WITH:

• Bachelor’s degree in technical fields
• 6-8 years of experience in Customer or Project Management roles with technical knowledge
• English speaker
• Business background from sales or account management in global companies working with OEM
• Strong technical skills with the ability and desire to guide and assist customers through technical processes
• Experience in delivering customer-focused solutions based on customer needs in a global company
• Excellent verbal and written communication skills
• Driven, self-motivated, enthusiastic, and with a bias for action.

CANDIDATE QUALIFICATIONS:

• Knowledge of CRM, Salesforce, or BI tools
• Familiar with project Manager working methodologies
• Familiar with orientation for Customer Success role (Upselling, Customer Growth based in KPIs, Churn and Retention Rates)
• Fluent Chinese and English are the must
• Bachelor’s degree in business, Information Technology Management or Project Management
• Familiarity with the payment industry including payment network, POS and bank acquiring as well as the unattended industries including vending, retail and electric vehicle charging are pluses

Learn more about Nayax

WHO WE ARE:

Nayax is an internationally active FinTech company specializing in cashless payments at self-service machines (www.nayax.com).

With 11 local Nayax branches and 1.2 million active payment terminals, Nayax serves customers worldwide and processed around 609 million transactions in the last quarter. Local partners provide service and support in over 120 countries. We are a constantly growing company and are therefore looking for active support to meet the increasing demands of our customers. 

Nayax is a global commerce enablement and payment platform designed to help merchants scale their business. Our mission is to improve our customers’ revenue potential and operational efficiency.

Join our growing team and make an impact! Nayax is constantly growing and we are always on the lookout for enthusiastic, innovative and eager individuals to join us in our growth!

WHAT WE OFFER:

• We offer you a full-time, permanent employment contract in a flat hierarchy within a motivated team
• Competitive salary package,  commensurate with your experience
• Team spirit is very important to us, sales success is based on interaction with tech support, accounting and product management
• Our industry offers you enormous growth potential

YOU WILL HAVE THE OPPORTUNITY TO:

• Be a part of a global group, interacting with various team members around the world
• Be a part of a growing company, a fast-paced energetic, and innovative work environment
• Join a great team, emphasizing a culture of cooperation, growth, and innovation
• Work in a multinational environment for a global market group of companies