Information Technology

IT Help Desk Specialist

Israel · Full-time


Nayax is looking for a IT Help Desk Specialist to join the IT team, which is responsible for or supporting the company’s users on the computers systems. This role includes answering telephones, remote control, setting up stations and installing computers.  

The IT Help Desk Specialist will report to Corporate IT Manager


  • Provide end user support resolving technical issues in a Windows/Mac environment (local and remote).
  • Respond to IT support tickets, troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remote.
  • Provide remote support through phone or video.
  • Troubleshoot multiple computer platforms and hardware/software, including: Windows 10 & 11, Android browsers and iOS.
  • Troubleshoot networked and local printers.
  • Identify and resolve hardware and software application conflicts on wan / lan Network faults, SSL-VPN, cellular modems, ClearPass, IP telephones.
  • Accompany and train users on the computer system using hardware / software.
  • Set-up new workstations including monitors, phones, software and hardware.
  • Follow Help Desk procedures and maintain the IT systems documentation.



  • More than 2 years of work experience as a helpdesk/IT.
  • Familiarity with hardware components (desktops, laptops, servers)
  • Great communication skills, communication with employees all around the globe
  • Multi-Tasking skills and ability to work under pressure.
  • High level of English is required (verbal and written).

  • Certification as MCSA.
  • Experience within a fast growing organization.

Who we are

Nayax is a leading global end-to-end retail technology platform for unattended & attended commerce. Our mission is to simplify commerce and payments for retailers while driving growth, optimizing operations, and enhancing consumer engagement.

With a strong global presence over the past 17 years, our core products and innovative solutions provide ample professional development opportunities and a strong sense of community within our organization.

Nayax Israel is our largest site, housing over 20 different departments and located in the prestigious Herzliya Hills, just a short drive north of Tel Aviv or a very short walk from the train station.

Our open space offices accommodate our 400+ employees and when we’re not hard at work, you can find us enjoying an afternoon coffee on the balcony.

For a glimpse of what it’s like to work at Nayax, check out our Instagram account!

Check out Nayax’s page under “Best Cool Israeli Companies 2022” by Secret Tel-Aviv:

Nayax is constantly growing and we are always on the lookout for enthusiastic, innovative and eager individuals to join us in our growth!

Apply now

Think you’d make a great addition to our team?
We’d love to hear from you!

Apply now
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