Technical Support Tier 2- EV
About The Position
The Technical Support agent will be part of the Support Team and will will be responsible for providing a Tier-2 global technical Support for our exciting business unit that specialize in Electrical Vehicles.
· Manage technical support tickets from start to finish, including helping the development team understand the issue and making sure the customer is satisfied with the solution.
· Become a focal point for technical issues for our clients and make sound decisions quickly.
· Understanding and documenting the customer's requirements, managing expectations, and providing excellent customer service.
· Escalating customer feature requests and development cases.
· Engage with a variety of teams and interests (Dev, QA, Customer success, Product etc.)
· Maintain and constantly improve an internal knowledge base and workflows.
· Guide and assist customers through technical processes.
· 1-2 years of technical support/system administration or a related customer facing role, with at least 2 years in a technical role in a global company.
· Fluent in English - excellent writing and speaking is a must.
· Providing an effective service in a timely manner within the company’s SLA.
· Team player with great communication skills, loves working with people of all kinds.
· Strong technical skills with the ability to learn new technologies quickly & independently.
· Availability for full-time position.
· Experience in the Electrical Vehicle industry
· Knowledge of networking protocols (TCP/IP, HTTP, DNS, SSL)
· B.S. in Engineering/Computer Science, or equivalent experience in a technical field
· Previous experience in CRM
· Previous experience in SQL
· Training and knowledgebase management experience
Who we are
Nayax is a global Fin-tech company and is the leading provider for cashless payment solutions for devices such as vending machines, self-check-out stations, electric vehicle chargers and more.
Nayax develops both hardware and software products, telemetry, remote management, BI solutions, and mobile apps. Nayax devices can be found all over the world, with branches in 9 countries, and 40 distributing partners. Our devices serve consumers in 55 countries and accept 26 currencies.
Our HQ is in the new Herzliya Hills neighborhood. We invite you to check out our incredible offices by clicking here: https://www.linkedin.com/posts/nayaxvend_check-out-our-new-israel-digs-activity-6627550122794369024--knR/
Join us in our fast paced, cutting edge environment. We love friendly, creative, and fun people.
Nayax is constantly growing and we are always on the lookout for enthusiastic, innovative
and eager individuals to join us in our growth!