Careers

Technical Customer Support (Global)

Tel Aviv, Israel · Full-time

About The Position

Nayax, located in Tel-Aviv (moving to Herzliya) is a leading global Fin-tech company, specializing in providing cashless payment solutions to unattended machines, bringing a complete solution with telemetry, remote management, and BI solutions. Nayax devices can be found all over the world, with branches in 9 countries, and 40 distributing partners. Our devices serve consumers in 55 countries and accept 26 currencies.

Nayax’s produces proprietary software and hardware, providing operators with a complete service, including SIM cards, connectivity, credit card clearing, marketing tools and software for remotely managing vending machines or other unattended businesses.

The Technical CSM serves:

  • As the trusted point of contact for Nayax’s distributors and large customers, guiding customers on the Nayax software and creating a better use of the system
  • To establish a trusted, advisory relationship, handling the full spectrum of customer relationship, once the sale is made, including keeping the customer informed of all product updates
  • As the voice of the customer, to monitor customer requirements and give recommendations to Product Managers. Establish relationships with key customer stakeholders to drive further product adoption
  • Manage each support ticket from start to finish, including helping the development team understand the issue and making sure the customer is happy with the solution

Requirements

The Ideal Candidate Will Be/Have :

  • Experience with Tier-1 technical support - Must
  • Experience with Tier-2 technical support - Advantage
  • Strong technical skills with the ability and desire to guide and assist customers through technical processes and understanding of the Nayax software and hardware
  • Team player with the highest level of integrity
  • People person that enjoys customer interaction and getting customers excited about Nayax solutions
  • Knowledge of Customer Relationship Management (CRM) - Advantage
  • High level of English - Must

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