About The Position
We are looking for a customer service-oriented HelpDesk IT that will be responsible for supporting the company’s users on the computers systems. This role includes answering telephones, remote control, setting up stations and installing computers.
If you are a talented computer savvy who is passionate about implementation and installation of software and hardware - We offer a great working environment in a successful company and development opportunities going forward
- Provide end user support in a Windows/Mac environment (Local and remote).
- Respond to IT support tickets, troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remote.
- Troubleshoot multiple computer platforms and hardware/software, including: Windows 10 & 7, Android browsers and iOS, tablets, laptops, etc.
- Troubleshoot networked and local printers.
- Identify and resolve hardware and software application conflicts on wan / lan Network faults, SSL-VPN, cellular modems, ClearPass, IP telephones.
- Accompany and train users on the computer system using hardware / software.
o 2+ years of experience in Technical support at the Helpdesk hotline
o Excellent customer service and people skills with a willingness to learn.
o Ability to work under pressure and with a high load.
o English- good level
o Full-time job: 4 days 09:00- 18:00 and one day a week 11:00- 20:00
· Certification as MCITP.
· Experience within a quickly growing organization.
Who we are
Nayax is a global Fin-tech company and is the leading provider for cashless payment solutions for devices such as vending machines, self-check-out stations, electric vehicle chargers and more.
Nayax develops both hardware and software products, telemetry, remote management, BI solutions, and mobile apps. Nayax devices can be found all over the world, with branches in 9 countries, and 40 distributing partners. Our devices serve consumers in 55 countries and accept 26 currencies.
Our HQ is in the new Herzliya Hills neighborhood. We invite you to check out our incredible offices by clicking here: https://www.linkedin.com/posts/nayaxvend_check-out-our-new-israel-digs-activity-6627550122794369024--knR/
Join us in our fast paced, cutting edge environment. We love friendly, creative, and fun people.
Nayax is constantly growing and we are always on the lookout for enthusiastic, innovative
and eager individuals to join us in our growth!